We want every order to be exactly right. If something is missing from your order or you received the wrong item, please contact us the same day as your pickup or delivery and we’ll make it right with a refund or replacement for the affected items. We may ask for a photo to help us identify and prevent the issue in the future.

We are unable to offer refunds or store credit for personal preference or items damaged after leaving our bakery. Issues reported after the same-day window cannot be guaranteed for refund.

Custom orders are paid in full at the time of ordering. Cancellations are handled on a sliding scale based on how much notice is provided before your scheduled pickup date:

We currently ship bread and dry mixes nationwide. We take great care in packaging every shipment to arrive in the best condition possible.

If your order arrived incorrect due to an error on our end (wrong item, missing item), please contact us at hello@awakenbg.com with a photo and order number, and we will make it right.

We are not responsible for damage caused by the shipping carrier during transit. For carrier-related issues including damage, delays, or lost packages, please file a claim directly with the shipping carrier. We’re happy to provide any documentation you need to support your claim.

To request a refund or report an issue with your order, please contact us using one of the following:

Email: hello@awakenbg.com
Phone: (270) 551-4440
Hours: Tue–Thu 8am–3pm · Fri 8am–4pm · Sat 9am–3pm

Please have your order number and any relevant details or photos ready when you reach out. We respond as quickly as we can during business hours.

This policy may be updated from time to time. The most current version is always available on this page. Significant changes will be communicated to customers with active orders when applicable.