You can order in three ways:

• Our app — download the Awaken Bakery app (iOS or Android) and order with a later pickup time. App orders also earn you reward points.
• Our website — order through www.awakenbg.com/order in your browser without downloading the app.
• Walk in — come in and purchase directly from the case during business hours.

Yes! Delivery is available through our app (powered by DoorDash) for a flat $8 delivery fee. You can also order directly through DoorDash on their platform. Note that delivery is available for daily menu items only — custom orders are pickup only.

Yes — we ship nationwide! Currently we ship bread and dry mixes (nothing that requires refrigeration). We’re working on expanding our shipping menu in the future. Shop shipping options here.

We want every order to be exactly right. If something is missing from your order or you received the wrong item, please contact us the same day as your pickup or delivery and we’ll make it right. We may ask for a photo to help us identify and correct the issue.

We are unable to offer refunds or store credit for personal preference or items damaged after leaving our bakery.

For custom order cancellations and shipping issues, please see our full refund policy.

For daily menu orders, please call us as soon as possible at (270) 551-4440 and we’ll do our best to accommodate changes depending on where your order is in the process. For custom orders, modifications must be made with at least 48 hours notice.

Custom cakes and cupcakes require a minimum of 4 days advance notice. That said, we book up quickly — we strongly recommend placing your order as early as possible rather than waiting until the 4-day window. We also keep a small selection of cakes in our retail freezer that are available without pre-ordering, but they sell fast.

We don’t do tiered wedding cakes, but we’ve been honored to be part of countless weddings. Many couples choose a beautiful 6″ or 8″ custom cake for the bride and groom to cut — gluten free and completely safe — while serving other desserts to guests. We’ve also supplied full gluten-free dessert tables for wedding receptions. If you’re planning something special, give us a call and let’s talk.

Yes! We love serving offices, events, and corporate clients. Corporate and bulk orders are for desserts only (not breakfast or lunch items) and are arranged by phone at (270) 551-4440 or in person. All corporate orders are pickup only. Please plan ahead and reach out early — we want to make sure we can accommodate your order properly.

Yes. We can accommodate custom orders that are also dairy-free, vegan, egg-free, or nut-free. Please note your specific needs when placing your order so we can ensure your items are prepared with the appropriate care.

We don’t currently offer formal tastings. However, you’re always welcome to visit us in the bakery to try our daily menu items and get a feel for our flavors before placing a custom order.

Custom orders are paid in full at the time of ordering. Cancellations are handled on a sliding scale:

• 7 or more days before pickup — full refund
• 3–6 days before pickup — 50% refund
• Less than 72 hours before pickup — no refund

When your order is booked, that date is reserved for you — which means we may turn away other orders to fulfill yours. We strongly recommend placing your order as early as possible.

If we need to cancel your order for any reason, we will contact you directly and issue a full refund. View our full refund policy →

Yes — during our business hours, you can park for free in front of our Awaken Bakery signs in the parking lot. Free parking is available only during business hours and only while you are visiting us in the bakery. Outside of our business hours, the lot operates as a pay-to-park facility.

Yes! We’re a cozy space with seating available. You’re welcome to stay, enjoy your coffee, and take your time. We also have free WiFi if you’d like to settle in and work for a bit.

Yes, we offer free WiFi for our guests.

Absolutely. Our food and atmosphere are very kid-friendly. One of our favorite things is watching kids walk in and realize they can pick anything in the case — no worrying about whether it’s safe. That moment never gets old. Note that we don’t currently have high chairs or a changing table.

Yes. Our downtown location features a step-free entrance with a ramp, accessible parking in our lot, and an accessible restroom. If you have specific accessibility needs or questions before visiting, feel free to call us at (270) 551-4440.

We kindly ask that you enjoy only food and drinks purchased from Awaken Bakery while in our space. This policy exists to protect the safety of our customers — keeping gluten and other allergens out of our building is how we stay safe for everyone.

Yes, the Awaken Bakery app is completely free to download and use.

No — you can also order ahead through our website at www.awakenbg.com/order in any browser without downloading the app. However, the app is the only way to earn reward points and access exclusive app-only deals.

Every dollar you spend earns 1 reward point — and on Double Points Wednesdays, you earn 2 points per dollar. Points can be redeemed for dollars off future orders and free items.

When you sign up, you’ll receive 10% off your first order. You’ll also receive a birthday discount each year. Plus, we send exclusive app-only promos like $1 off lunch or 10% off your whole order throughout the year.

The Awaken Bakery app is available on both iOS and Android:

• Download on the App Store (iPhone)
• Get it on Google Play (Android)

Awaken is a name given to us by God. It represents a calling to create awakening in Bowling Green — not just in the way people experience gluten free food, but in faith and community. Everything we do flows from that calling. Read our full story →